Common Trial Issues and Fixes
Cannot log in with trial credentials
Copy and paste credentials from the email. Check for extra spaces. Make sure you chose Xtream Codes login in apps. The web player only needs username and password.
Buffering during trial
Check internet speed (10+ Mbps for HD). Use Ethernet instead of WiFi. Try a VPN. Clear app or browser cache. Try a different device. Buffering during trial means buffering after subscribing too.
Some channels not working
Some channels may be down temporarily. Try other channels. If most channels work, the issue is with specific channels. Contact support about specific channel issues.
Trial expired before testing
Trials are 24 hours from activation. If you wasted time on setup, you may have less time to test. Prepare before the trial starts so you can test immediately.
Trial credentials not received
Check your email spam folder. Check Telegram messages. If you did not receive credentials, the trial slots may have been full. Try again the next day.
Quality is poor during trial
Quality depends on your internet speed, not the trial. If quality is poor, check your speed, use Ethernet, or try a different device. The subscription will have the same quality as the trial.